Privacy Policy

Introduction

This Privacy Policy explains how Unlikly, operating as Inclass ("we", "our", or "us"), collects, uses, shares, and protects your personal information when you use our online tutoring platform and services (collectively, the "Services"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform.

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

We collect several types of information from and about users of our Services, including:

Personal Data

• Identity Information: Name, email address, phone number, and profile picture.
• Account Information: Username, password, and account preferences.
• Financial Information: Payment details, transaction history, and Inclass Wallet information.
• Educational Information: For tutors, we collect information about qualifications, subjects taught, and teaching experience.
• Communication Data: Messages, chat logs, and other communications within our platform.

Usage Data

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Services.
• Usage Information: Information about how you use our Services, including lesson attendance, duration of sessions, and features used.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

How We Use Your Data

We use the information we collect for various purposes, including:

• To provide and maintain our Services
• To notify you about changes to our Services
• To allow you to participate in interactive features of our Services when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Services
• To monitor the usage of our Services
• To detect, prevent and address technical issues
• To fulfill any other purpose for which you provide it
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Data Sharing

We may share your personal information in the following situations:

• With Service Providers: We may share your information with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work.
• For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.
• With Other Users: When you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
• With Business Partners: We may share your information with our business partners to offer you certain products, services or promotions.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a tutor, we will retain your verification documents (government-issued ID and educational credentials) only for the duration of the verification process. Once verified, these documents will be permanently deleted from our systems.

Data Security

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include:

• Encryption of sensitive data both in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms to prevent unauthorized access
• Regular backups to prevent data loss
• Employee training on data protection and security best practices

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we have about you
• The right to request correction of any inaccurate personal information we hold about you
• The right to request erasure of your personal information in certain situations
• The right to restrict processing of your personal information in certain circumstances
• The right to data portability, which allows you to obtain and reuse your personal data for your own purposes across different services
• The right to object to processing of your personal information in certain circumstances
• Rights in relation to automated decision making and profiling

If you wish to exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

Children's Privacy

Our Services are not intended for use by children under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with personal data, please contact us. If we become aware that we have collected personal data from Children without verification of parental consent, we take steps to remove that information from our servers.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Zambia and choose to provide information to us, please note that we transfer the data, including personal data, to Zambia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Inclass will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: support@unlikly.com
• By visiting this page on our website: Unlikly.com